Terms & Conditions — hela88 Official Rules & Policy

At a Glance

Key Principles Governing Your hela88 Account

One Account Per Player

Each individual may hold only one registered account on hela88. Duplicate accounts are subject to immediate closure and forfeiture of balances. Identity verification is required before any withdrawal is processed.

18+ Age Requirement

hela88 services are strictly for individuals aged 18 years and above. Any account found to belong to a minor will be permanently closed and all funds held pending verification will be returned to the original payment method.

Withdrawal Verification

All withdrawals require completed KYC (Know Your Customer) verification. Players must submit valid government-issued identification and confirm ownership of the payment account (bKash, Nagad, Rocket, or bank) before funds are released.

Bonus Wagering Requirements

All bonuses awarded by hela88 carry wagering requirements that must be met before withdrawal. Bonus funds and winnings derived from bonus funds are non-withdrawable until the stated turnover threshold has been reached.

Prohibited Activities

Collusion, bonus abuse, use of automated betting software, multi-accounting, and any form of fraud are strictly prohibited on hela88. Violations result in immediate account termination and, where applicable, reporting to relevant authorities.

Terms Subject to Change

hela88 reserves the right to update these Terms & Conditions at any time. Registered players will be notified of material changes via the email address on their account. Continued use of hela88 following notification constitutes acceptance of the revised terms.

Section 1

General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and hela88 ("we", "us", "our", "the Company", "the Platform") in respect of your use of the hela88 online casino and sports betting platform accessible at https://hela88.net and any related mobile-optimised versions thereof.

By completing the registration process, clicking "I Agree" during sign-up, accessing any game or betting market on hela88, or making a deposit, you confirm that you have read these Terms in full, that you understand their content, and that you agree to be bound by them. If you do not agree with any provision of these Terms, you must immediately cease using the hela88 platform.

These Terms apply in conjunction with the hela88 Privacy Policy and the Responsible Gaming policy, both of which are incorporated by reference and form part of the overall agreement between you and hela88. In the event of any conflict between these Terms and any other document on the platform, these Terms shall prevail unless expressly stated otherwise.

hela88 operates as an online gaming and sports betting platform serving players in Bangladesh. The platform is intended solely for personal, non-commercial entertainment use. Any commercial exploitation of the platform, its content, odds data, or game outcomes — including scraping, data resale, or systematic arbitrage — is strictly prohibited and will result in immediate account termination.

            Important Notice: These Terms are written in English and governed by the general principles of fair dealing applicable to online gaming platforms serving the Bangladesh market. By using hela88, you acknowledge that you have had sufficient opportunity to read and seek independent advice on these Terms before accepting them.
          

Section 2

Eligibility & Age Restriction

Access to and use of hela88 is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all times during their use of the platform:

You are at least 18 years of age. hela88 operates a strict 18+ policy with zero tolerance for underage gambling.
You are accessing hela88 on your own behalf and not on behalf of any third party.
You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
You do not hold any current self-exclusion agreement with hela88 that restricts your access.
You are not acting as an agent, affiliate, or employee of hela88 or any of its partner studios for personal wagering purposes.

hela88 reserves the right to request age and identity verification at any point during a player's account lifecycle — including at the time of registration, before processing any withdrawal, or following any account activity that raises a verification flag. Failure to provide adequate documentation within the timeframe specified by hela88's compliance team may result in account suspension pending review.

Underage Gambling Warning: If hela88 determines at any time that a player is under the age of 18, the account will be permanently closed without notice. Any deposited funds will be returned to the originating payment account after deduction of any winnings generated, which will be forfeited in their entirety. hela88 takes underage gambling extremely seriously and actively cooperates with relevant authorities where evidence of such activity is identified.

Players are responsible for ensuring that their use of hela88 complies with all local laws applicable in their place of residence. hela88 makes no representation that its services are lawful in all jurisdictions. Players who access hela88 from jurisdictions where online gambling is restricted do so at their own risk and are solely responsible for any legal consequences that may arise.

Section 3

Account Registration & Verification

To access hela88's full range of services — including live casino games, sports betting markets, and the deposits/withdrawals cashier — players must complete the registration process and create a single personal account. Registration requires the provision of accurate, current, and complete information as prompted by the registration form.

3.1 Registration Requirements

Players must provide the following information at the point of registration:

Full legal name as it appears on a government-issued identification document
Date of birth confirming the player is aged 18 or above
Valid contact details including a working mobile number and email address
Preferred currency (Bangladeshi Taka, BDT)
A secure password of sufficient complexity as specified during registration

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. hela88 will never ask for your password via email, live chat, or telephone. If you suspect that your account has been accessed without your authorisation, you must contact hela88 support immediately and change your password. hela88 cannot be held liable for losses incurred as a result of unauthorised account access where the player has failed to take reasonable security precautions.

3.3 Know Your Customer (KYC) Verification

In line with responsible gaming and anti-fraud obligations, hela88 requires all players to complete KYC verification before processing any withdrawal request. KYC documents typically include a copy of a valid national identification card (NID), a recent utility bill or bank statement for address verification, and confirmation of ownership of the payment account used for deposits. hela88's compliance team will review submitted documents within two to five business days and will communicate the outcome via registered email.

            One Account Rule: Each player may hold only one registered account at hela88. If a player is found to have registered multiple accounts — whether under the same or different identities — all duplicate accounts will be permanently closed and any balances held across those accounts may be confiscated pending investigation. Players who identify an accidental duplicate account should contact support immediately for manual resolution.
          

Section 4

Deposits, Withdrawals & Payments

hela88 supports a range of local and international payment methods tailored to the Bangladesh market. All transactions are conducted in Bangladeshi Taka (BDT) unless otherwise specified. Supported payment channels include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard.

4.1 Deposits

Deposits to hela88 accounts are generally processed in real time, subject to the operating hours and technical availability of the relevant payment provider. The minimum deposit amount is ৳500. hela88 does not charge fees on deposits; however, your payment provider may impose their own transaction charges, for which hela88 accepts no responsibility.

Deposits must be made from a payment account registered in the same name as your hela88 account.
Third-party deposits — where the source of funds does not belong to the account holder — are strictly prohibited and will be returned.
hela88 reserves the right to request evidence of the source of deposited funds at any time as part of its anti-money laundering procedures.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, in line with standard anti-money laundering practice. Processing times vary by payment method and account verification status:

bKash / Nagad: Typically within one to four hours for verified accounts; under fifteen minutes for Diamond VIP members.
Rocket / Upay: Typically within two to six hours for verified accounts.
Bank transfer (Dutch-Bangla Bank, City Bank, etc.): One to three business days.
Visa / Mastercard: Three to five business days depending on the issuing bank.

The minimum withdrawal amount is ৳1,000. Withdrawal requests will not be processed until KYC verification is complete. hela88 reserves the right to conduct additional security checks on withdrawal requests that exceed certain thresholds or exhibit unusual patterns, which may extend standard processing times.

4.3 Currency & Conversion

All account balances, bets, winnings, and bonuses on hela88 are denominated in Bangladeshi Taka (BDT). hela88 does not accept deposits in foreign currencies. Any currency conversion charges incurred at the payment provider level are the responsibility of the player.

Section 5

Bonus & Promotions Policy

hela88 offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to the specific terms communicated at the point of offer, as well as the general bonus policy set out in this section. In the event of any conflict between a promotion-specific term and this general policy, the promotion-specific term shall prevail.

5.1 Welcome Bonus

New players who complete registration and make a qualifying first deposit are eligible for hela88's welcome bonus. The welcome bonus is credited to the player's account automatically upon fulfilment of the qualifying deposit condition. Specific percentage match rates and maximum bonus caps are communicated on the promotions page at the time of offer.

5.2 Wagering Requirements

All bonuses awarded by hela88 carry a wagering requirement that must be completed before any bonus funds or associated winnings may be withdrawn. The wagering requirement is expressed as a multiplier of the combined deposit and bonus amount (e.g., 30x means the player must wager thirty times the combined sum). Specific wagering multipliers are stated clearly on each promotion.

Wagers placed on certain game types (e.g., some table games, roulette) may contribute at a reduced percentage towards wagering requirements. The contribution rate for each game category is listed in the promotion terms.
Bonus funds must be used before real-money funds. Once bonus funds are exhausted, real-money balances become active.
hela88 reserves the right to void bonus funds and associated winnings if it has reasonable grounds to believe a player has engaged in bonus abuse, including but not limited to: low-risk betting strategies designed to fulfil wagering requirements with minimal risk, use of multiple accounts to claim the same promotion, or any other form of systematic exploitation.

5.3 Promotional Eligibility

hela88 reserves the right to restrict eligibility for any promotion to specific player segments, regions, deposit methods, or game categories. Promotions communicated via email are personal offers and may not be transferable. hela88 may withdraw, modify, or cancel any promotion at any time without prior notice, subject to the condition that any promotions already accepted and in progress at the time of cancellation will be honoured under the original terms.

            Bonus Expiry: Unclaimed bonuses and bonus funds with unfulfilled wagering requirements expire after a period specified in the individual promotion terms — typically 7 to 30 days. Expired bonus funds are removed from the account balance automatically and are non-recoverable.
          

Section 6

Gameplay Rules & Fair Use

All casino games and sports betting markets available on hela88 are operated under defined rules that govern how wagers are placed, how outcomes are determined, and how winnings are calculated. Players are responsible for familiarising themselves with the rules of each game or market before placing a wager.

6.1 Casino Games

RNG (random number generator) games — including slots, virtual table games, and crash games — use certified random number generation technology to determine outcomes. Each game round is independent of previous rounds. Return-to-player (RTP) percentages for each game are provided by the respective game studios (Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, Ezugi, and others) and are available in each game's information panel.

6.2 Live Casino

Live dealer games are operated in real time by professional dealers. Game outcomes are determined by physical actions (card dealing, roulette wheel spin) and are recorded by HD cameras. All live sessions are monitored for integrity. In the event of a technical disruption during a live game round, the round may be voided and stakes returned — the outcome in such cases is at the discretion of the game studio operator, not hela88.

6.3 Sports Betting

Sports bets are settled based on the official result declared by the relevant governing body (e.g., ICC for cricket, FIFA for football). If a match is abandoned or postponed beyond the period stated in the market rules, bets on affected markets may be voided and stakes returned. In-play bets accepted after an event outcome has been determined due to a data feed delay will be voided. hela88 is not responsible for results published by third-party statistics providers that differ from the official governing body result.

6.4 Prohibited Conduct

The following activities are strictly prohibited on hela88 and will result in immediate account termination:

Use of automated betting bots, scripts, or software to place wagers
Collusion with other players to manipulate game outcomes or exploit promotions
Exploitation of software bugs, glitches, or errors to gain an undue advantage
Any form of match-fixing or involvement in corrupted sporting events
Deliberate attempts to reverse transactions through payment disputes (chargebacks)

Section 7

Account Suspension & Closure

Both hela88 and the player hold the right to close or suspend an account, subject to the conditions set out below.

7.1 Player-Initiated Closure

Players may request account closure at any time by contacting hela88 support via the email address on record. Before closure, all outstanding wagering requirements must be reviewed. Verified balances (real-money funds not subject to active bonus wagering requirements) will be returned to the player's registered payment method within the standard withdrawal processing timeframe.

7.2 hela88-Initiated Suspension or Closure

hela88 reserves the right to suspend or permanently close any account at its sole discretion in the following circumstances:

Breach of any provision of these Terms & Conditions
Failure to complete KYC verification within the specified timeframe
Reasonable suspicion of fraudulent activity, money laundering, or match-fixing
Discovery that the account holder is under 18 years of age
Multiple account registration by the same individual
Abusive, threatening, or discriminatory behaviour directed at hela88 staff or other players
Chargebacks initiated against hela88 deposits

Where an account is closed due to verified fraud or terms violation, hela88 reserves the right to withhold account balances pending investigation. Where the investigation concludes that no wrongdoing occurred, verified balances will be returned. Where wrongdoing is confirmed, balances may be confiscated in full.

            Dormant Accounts: Accounts that have had no login activity for a period of twelve consecutive months are classified as dormant. hela88 will attempt to notify the account holder via registered email before any dormancy-related fee is applied. A monthly administrative fee of ৳200 (or the remaining balance if lower) may be deducted from dormant account balances until the balance reaches zero or the account is reactivated by the player.
          

Section 8

Responsible Gaming Obligations

hela88 is committed to promoting a safe and responsible gaming environment. The platform provides a suite of responsible gaming tools that players are strongly encouraged to use to manage their gambling activity. Full details of available tools, support resources, and self-exclusion procedures are available on the Responsible Gaming page.

8.1 Deposit Limits

Players may set daily, weekly, or monthly deposit limits from within their account settings. Limits take effect immediately when reduced and are subject to a cooling-off period when increased, to ensure players have adequate time to reflect on their decision. hela88 will never discourage a player from setting or maintaining deposit limits.

8.2 Self-Exclusion

Players who wish to take a break from gambling may activate self-exclusion from their account dashboard. Self-exclusion periods are available in durations of 30 days, 90 days, 180 days, or permanently. During any active self-exclusion period, the player's account is suspended and no deposits, bets, or withdrawals (other than return of verified balance) may be processed. hela88 will not send promotional communications to players during an active self-exclusion period.

8.3 Player Obligations

Players are responsible for gambling responsibly and acknowledge the following:

Gambling is a form of entertainment, not a reliable source of income.
Past outcomes do not influence future results in any RNG game or live dealer game.
Players should only gamble with funds they can afford to lose.
Players should not gamble when under the influence of alcohol, medication, or emotional distress.

If you are concerned that your gambling behaviour is becoming problematic, please contact hela88 support or visit our dedicated Responsible Gaming page immediately. Support is available around the clock.

Section 9

Limitation of Liability

To the maximum extent permitted by applicable law, hela88, its directors, officers, employees, partners, and game studio providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the hela88 platform, including but not limited to:

Loss of profits, winnings, or expected returns
Loss of data or account information arising from technical failure, hacking, or player error
Service interruptions caused by server downtime, maintenance windows, or third-party infrastructure failures
Incorrect game outcomes resulting from certified RNG processes (all RNG outputs are final once a round is concluded and the result confirmed on screen)
Losses arising from a player's failure to comply with these Terms, including use of an ineligible payment method or failure to complete KYC verification

hela88 operates its platform on an "as is" and "as available" basis. While hela88 uses commercially reasonable efforts to maintain platform availability, it does not warrant that the platform will be uninterrupted, error-free, or free from technical defects at all times. Scheduled maintenance windows will be communicated in advance where possible.

Nothing in these Terms shall exclude or limit hela88's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded by law.

            Maximum Liability Cap: Where hela88 is found liable for losses suffered by a player under these Terms, hela88's total aggregate liability shall not exceed the total amount deposited by the player into their hela88 account during the thirty (30) day period immediately preceding the event giving rise to the claim.
          

Section 10

Amendments to These Terms

hela88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and for any reason, including but not limited to changes in applicable law, product updates, payment infrastructure changes, or responsible gaming obligations. The current version of the Terms is always the version published at https://hela88.net/terms-conditions, with the effective date displayed at the top of the document.

When material changes are made to these Terms, hela88 will notify registered players via the email address on their account at least seven (7) days before the revised Terms take effect. Non-material changes (such as corrections to typographical errors, clarifications that do not alter the substance of any provision, or formatting updates) may be made without advance notice.

Your continued use of the hela88 platform after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any amendment, you have the right to close your account and withdraw your verified balance before the effective date of the change.

Players are encouraged to review these Terms periodically to stay informed of any updates. The date shown at the top of this page reflects the most recent revision. Questions about any provision of these Terms may be directed to the hela88 support team at [email protected] — please note this email address is for informational enquiries only and is provided as plain text, not as a clickable link.

            Governing Principles: These Terms are drafted in English and shall be interpreted in accordance with the plain meaning of the English language as understood by a reasonable adult. hela88 makes no legally binding claims as to any specific regulatory licensing status and operates on the basis of fair dealing, player protection, and responsible gaming as its guiding principles.
          

hela88 Terms & Conditions