hela88 Privacy Policy

hela88 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use our platform, and from trusted third-party sources such as payment providers during transaction processing. The categories of data we collect are set out below.

1.1 Registration & Account Data

When you create a hela88 account, we collect the following information:

• Full legal name as it appears on a government-issued identification document
• Date of birth (to verify that you meet the 18+ age requirement)
• Mobile number and email address
• Preferred username and encrypted password (passwords are never stored in plain text)
• Country of residence and city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your eligibility to use hela88, we may collect copies of identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement dated within the last three months.

1.3 Financial & Transaction Data

When you make deposits or withdrawals on hela88, we collect transactional data including:

• Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard)
• Mobile wallet number or bank account reference associated with the transaction
• Transaction amounts, timestamps, and reference IDs
• Deposit and withdrawal history linked to your account

Note: hela88 does not store full card numbers or mobile banking PINs. Payment processing is handled by certified third-party payment gateways that operate under their own security frameworks.

1.4 Gameplay & Behavioural Data

While you use the hela88 platform, we automatically record data about your activity including: games played, bet amounts, session duration, sports markets wagered on, bonus usage history, and win/loss records. This data is used to personalise your experience, identify responsible gaming patterns, and detect fraudulent or suspicious activity.

1.5 Technical & Device Data

We collect technical data automatically when you access hela88, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Referring URL (the site or link that directed you to hela88)
• Session start and end times, pages visited, and features accessed

1.6 Communications Data

When you contact hela88 support via email or live chat, we retain records of those communications — including the content of messages and any attachments — to help resolve your query, maintain quality standards, and for training purposes. Support records are stored securely and accessible only by authorised hela88 staff.

hela88 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contract Performance: Processing is necessary to deliver the services you have requested — including account creation, bet placement, deposits, and withdrawals. Without this processing, hela88 cannot provide its core services to you.
• Legal Obligation: Certain processing activities are required by applicable law, including identity verification under anti-money laundering obligations, age verification under responsible gaming rules, and record-keeping for financial compliance purposes.
• Legitimate Interest: hela88 processes some data on the basis of its legitimate business interests, where those interests are not overridden by your privacy rights. This includes fraud detection, platform security monitoring, responsible gaming analysis, and improving the quality of our services.
• Consent: For optional activities such as sending you promotional offers, newsletters, or personalised recommendations, hela88 relies on your freely given, informed consent. You can withdraw consent at any time without affecting your access to core hela88 services.

hela88 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics that help us improve the overall experience. A cookie is a small text file stored on your device by your browser when you visit a website.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You may manage or disable cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to block or delete cookies via their privacy or settings menus. Please note that disabling strictly necessary cookies will impair your ability to use hela88 and may prevent you from logging into your account or completing transactions.

Disabling analytics or functional cookies will not prevent you from accessing hela88's core services, but may result in a less personalised experience — for example, your game lobby preferences may not be remembered between sessions.

As a hela88 player, you hold a number of rights in respect of your personal data. hela88 is committed to facilitating the exercise of these rights promptly and without undue obstacles. To submit a data rights request, contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request" and a clear description of the right you wish to exercise.

7.1 Right of Access

You have the right to request a copy of the personal data hela88 holds about you. Upon receiving a verified request, we will provide you with a structured summary of your data within a reasonable timeframe — typically within 30 days.

7.2 Right to Rectification

If any personal data hela88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates such as email address changes can often be made directly from your account settings panel.

7.3 Right to Erasure

You may request that hela88 delete your personal data. This right applies in certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that erasure requests cannot override legal retention obligations: transaction and KYC records required by financial compliance rules must be retained for the statutory minimum period regardless of an erasure request.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that hela88 restrict the use of your data to storage only, ceasing all other processing until the matter is resolved.

7.5 Right to Data Portability

Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that the data be transmitted directly to another data controller where technically feasible.

7.6 Right to Withdraw Consent

Where hela88 processes your data on the basis of consent — particularly for marketing communications — you may withdraw that consent at any time by updating your preferences in your account dashboard or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

hela88 reviews this Privacy Policy on a regular basis and may update it from time to time to reflect changes in our data processing practices, applicable law, or platform features. The current version of this Privacy Policy is always the version published at https://hela88.net/privacy-policy, with the effective date displayed at the top of this document.

When we make material changes to this Privacy Policy — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered hela88 players via the email address on their account at least seven (7) days before the revised policy takes effect.

Non-material changes, such as clarifications to existing descriptions, corrections to typographical errors, or reformatting of content that does not alter the substance of any provision, may be published without advance notice. The effective date at the top of the document will be updated to reflect any revision.

Your continued use of the hela88 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree with the revised policy, you may request closure of your hela88 account and withdrawal of your verified balance before the effective date.

For any questions about this Privacy Policy, the data hela88 holds about you, or how to exercise your privacy rights, please write to us at [email protected]. This address is provided as plain text only and is not a clickable link. Our team will respond to all privacy-related queries within a reasonable timeframe.