Responsible Gaming
at hela88
Gaming should be a source of entertainment, not stress. hela88 is fully committed to promoting safe, responsible gambling for every player across Bangladesh. This page outlines the tools, policies, and support pathways available to help you stay in control of your play at all times.
Our Commitment to Responsible Gaming
At hela88, we believe that gambling is a form of entertainment — and like all entertainment, it works best when enjoyed in moderation, with clear boundaries and full awareness. Our responsible gaming programme is built around one core principle: every player deserves access to the tools and information they need to make informed, safe decisions about their gambling activity.
hela88 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We recognise that gambling can carry risks for some individuals, and we take those risks seriously. That is why we have embedded responsible gaming controls directly into our platform — not as an afterthought, but as a fundamental part of how hela88 operates.
Our responsible gaming framework covers five key areas: age verification, deposit and loss limits, session time controls, cooling-off periods, and full self-exclusion. These tools are available to every registered hela88 player free of charge, at any time, from within their account settings.
We also actively monitor gameplay patterns for signs of problem gambling behaviour. If our systems — or our support team — identify a player whose activity suggests they may be experiencing difficulties, we may proactively reach out with information about available support tools. This is not an intrusion; it is part of our duty of care to the hela88 community.
hela88 puts player wellbeing above short-term revenue. Our responsible gaming tools are prominently available to every account holder across Bangladesh.
Our platform continuously analyses gameplay behaviour to detect patterns associated with problem gambling, enabling early and empathetic intervention.
Set daily, weekly, or monthly deposit caps to stay within a budget you are comfortable with. Limits take effect immediately when you reduce them.
Configure alerts and automatic log-outs after a chosen duration so you never lose track of time while playing on hela88.
Request a temporary cooling-off period or a long-term account suspension if you need a complete break from gambling on hela88.
In addition to deposit limits, players can set a ceiling on how much they are willing to lose in a given period — providing an extra layer of financial protection.
Opt into regular on-screen notifications that display your session duration and net result, keeping your awareness sharp during extended play.
Our responsible gaming support team is available around the clock to help you understand, activate, or escalate any of the tools listed on this page.
Age Restriction Policy
hela88 operates a strict 18+ only policy. Gambling is a legal activity for adults, and it is our absolute responsibility — as well as a core ethical obligation — to ensure that no person under the age of 18 is able to register or access gambling services on our platform.
Every new hela88 account is subject to an age verification check during the registration process. Players are required to confirm their date of birth and, in certain circumstances, to submit a copy of a government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — before they can make their first deposit or access real-money games.
Where there is any doubt about a player's age, hela88 will suspend account access until valid age verification documentation has been reviewed and approved by our compliance team. Any account found to belong to a person under 18 will be closed immediately, all winnings forfeited, and deposits returned to the original payment method where technically possible.
Protecting Minors in the Household
If you share a device or mobile phone with younger members of your household, we strongly recommend taking the following steps to prevent underage access to hela88:
- Always log out of your hela88 account after each session — do not use "remember me" on shared devices.
- Do not share your account password or PIN with any other person, including family members.
- Use device-level parental controls to restrict access to gambling websites when minors may be using the device.
- Consider installing reputable parental control software such as Net Nanny, Bark, or Qustodio, which can be configured to block access to gambling platforms.
hela88 is strictly for players aged 18 and above. All players must be at least 18 years old to register, deposit, and participate in any game or betting market available on the platform.
Player Protection Tools
hela88 provides a comprehensive suite of player protection tools designed to give you full control over your gambling activity. All tools listed below can be activated directly from your account settings panel. Reductions or restrictions on limits take effect immediately; increases to limits may be subject to a short waiting period to provide a natural buffer against impulsive decisions.
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, further deposits are blocked until the period resets. Lowering your limit takes effect instantly; increasing it requires a mandatory 24-hour cooling-off period before the new limit applies.
Define the maximum net loss you are willing to absorb in a given time frame. When your losses reach the threshold you have set, your ability to place further bets is suspended for the remainder of that period. This tool is separate from deposit limits and provides an additional safety net.
Choose a maximum session length — for example, one hour, two hours, or four hours — after which you will be automatically logged out. Before reaching the limit, you will receive an on-screen notification giving you the opportunity to voluntarily end the session or extend it consciously rather than by default.
Opt in to regular pop-up reminders that display how long you have been playing and your net win or loss for the session. These alerts appear at intervals you choose — every 15, 30, or 60 minutes — and provide an honest snapshot of your activity to keep you grounded.
Take a short, defined break from hela88 by requesting a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will not be able to log in or place bets. Your balance and account data are preserved and fully accessible when the period ends.
In addition to deposit and loss controls, you may set a ceiling on the maximum stake allowed per individual bet or spin. This is particularly useful for players who want to extend their entertainment time and avoid large single bets made in moments of high emotion or excitement.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on hela88. It is designed for players who have recognised that gambling is causing — or is at risk of causing — harm in their lives, and who need a firm, enforceable break from the platform.
When you request self-exclusion, your hela88 account is suspended for your chosen period. During exclusion, you will not be able to log in, make deposits, place bets, or receive any marketing communications from hela88. Any available balance at the time of exclusion can be withdrawn — simply contact our support team to request a withdrawal before the exclusion is finalised.
Self-exclusion periods available on hela88 are as follows: 6 months, 1 year, 3 years, and permanent exclusion. Permanent exclusion is irrevocable — once applied, the account cannot be reopened under any circumstances, even after the minimum exclusion periods used by some other operators.
After a temporary self-exclusion period ends, your account will remain inactive. It will only be reactivated upon your explicit request, following a mandatory reflection period and confirmation that you wish to return to the platform. We will not send reactivation prompts or marketing messages during your exclusion period.
Visit hela88 and sign into the account you wish to exclude. You must be logged in to initiate the process.
Navigate to Account Settings and select the Responsible Gaming section from the menu.
Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent.
Review the terms of your chosen exclusion period and confirm. The exclusion takes effect immediately upon confirmation.
Contact support at [email protected] to request withdrawal of any remaining balance before the exclusion is locked in.
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and many people do not recognise it in themselves until it has already had a significant impact on their finances, relationships, or mental health. Being aware of the warning signs is the first step toward addressing the issue. The following indicators may suggest that gambling has moved beyond entertainment and into harmful territory.
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Neglecting bills, rent, or essential household expenses to gamble
- Chasing losses — increasing bets in an attempt to recover previous losses
- Taking out loans or using credit cards specifically to deposit on gambling platforms
- Spending increasing amounts of time gambling, especially late at night
- Lying to family or friends about the extent of your gambling activity
- Feeling restless or irritable when attempting to cut down or stop
- Gambling as a way to escape stress, anxiety, or difficult emotions
- Neglecting work, study, or family responsibilities because of gambling
- Feeling guilt, shame, or regret after a gambling session
- Mood swings tied closely to gambling wins and losses
- Difficulty concentrating on non-gambling activities
- Preoccupation with gambling — constantly thinking about the next session
- Feelings of hopelessness or despair related to gambling debts or losses
- Arguments with family members or partners about money or time spent gambling
- Withdrawing socially — spending time gambling rather than with loved ones
- Concealing the extent of gambling losses from those closest to you
- Others expressing concern about your gambling habits
- Using gambling winnings as a primary financial plan for the family
How to Get Help
Recognising that you need help with gambling is a sign of strength, not weakness. If you are concerned about your gambling behaviour — or that of someone you care about — the following avenues are available to you. hela88 encourages all players to seek professional support without delay if they feel gambling is no longer within their control.
hela88 Support Team
Our dedicated responsible gaming support staff are available 24 hours a day, 7 days a week. Contact us to activate limits, request self-exclusion, or simply talk through your concerns in confidence.
[email protected]Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling disorder.
www.gamblersanonymous.orgGamCare
GamCare provides information, advice, and support for people affected by problem gambling. Their free helpline and online chat services are available to anyone who needs to talk, including players in Bangladesh.
www.gamcare.org.ukBeGambleAware
BeGambleAware is one of the world's leading responsible gambling charities, offering tools such as self-assessment quizzes, budgeting guides, and pathways to professional counselling for problem gamblers.
www.begambleaware.orgLocal Mental Health Services
Bangladesh has a growing network of mental health professionals who are experienced in helping individuals manage addictive behaviours. Speaking to a counsellor or psychiatrist is a valid and effective step toward recovery.
Consult your nearest health centreNational Helplines
If you or someone you know is in crisis due to problem gambling, please reach out to a mental health crisis helpline in your area. Trained counsellors are available to provide immediate guidance and referrals to specialist services.
Contact local health authoritiesSupport for Affected Others
Problem gambling does not only affect the person who gambles — it also has a profound impact on family members, partners, friends, and colleagues. If someone close to you is showing signs of problem gambling, it is natural to feel worried, frustrated, or unsure about how to help. You are not alone, and there are steps you can take.
The most important thing you can do is open a calm, non-judgmental conversation. Avoid confronting a person about their gambling during or immediately after a session, when emotions are likely to be running high. Choose a quiet moment and express your concerns clearly — focusing on specific behaviours and their impact on you and the family, rather than making broad accusations.
Encourage the person to seek professional help, but understand that readiness to change must come from within. You cannot force recovery — but you can make it easier by being informed, empathetic, and consistent. Setting firm financial boundaries (for example, not lending money to cover gambling debts) is one of the most effective ways to prevent enabling behaviour.
Organisations such as Gam-Anon offer dedicated support groups for families and loved ones of problem gamblers. These groups provide a safe space to share experiences, learn coping strategies, and connect with others who understand what you are going through.
If you believe a hela88 account holder is a problem gambler and poses a risk to themselves or others, you may contact our support team at [email protected] to request that we carry out a welfare check on the account. We take all such reports seriously and will act in accordance with our responsible gaming procedures.
- Educate yourself about problem gambling — understanding the condition reduces frustration and improves communication.
- Avoid covering gambling debts — this removes the natural consequences that often motivate change.
- Take care of your own mental health — seek counselling or peer support for yourself if needed.
- Contact hela88 if you need us to place a welfare flag or restrict an account on safeguarding grounds.
- Be patient — recovery from problem gambling is a process, not an event. Relapses can occur and do not mean failure.
Responsible Gaming FAQ
Log in to your hela88 account and go to Account Settings, then select Responsible Gaming. From there, choose Deposit Limits and enter your preferred daily, weekly, or monthly cap. The limit takes effect immediately once confirmed.
No. To protect players from impulsive decisions, increases to deposit limits are subject to a mandatory 24-hour waiting period before they come into force. Reductions, however, take effect immediately.
hela88 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. Permanent exclusion is irreversible. Temporary exclusions do not auto-reactivate — you must contact support and go through a reactivation process after the period ends.
No. When you activate a cooling-off period or self-exclusion on hela88, all marketing and promotional communications are suspended for the duration of your restriction. You will not receive bonus offers, SMS promotions, or email campaigns.
Yes. Before your self-exclusion is finalised, you may request a withdrawal of your remaining balance via bKash, Nagad, Rocket, or your registered payment method. Contact our support team at [email protected] to arrange this before confirming exclusion.
The minimum age is 18 years old. hela88 enforces a strict 18+ policy across all games, betting markets, and platform features. Any account found to belong to a person under 18 will be closed immediately and all funds returned where possible.
Our platform monitors player activity for indicators such as sudden increases in deposit frequency, erratic bet sizing, extended session lengths, and rapid loss-chasing patterns. When these indicators are detected, our responsible gaming team may reach out proactively with information and tools.
Absolutely. All responsible gaming information — including limits set, exclusion requests, and support conversations — is treated with strict confidentiality. hela88 does not share this data with third parties except where legally required. See our Privacy Policy for full details.
Play Responsibly — Enjoy hela88 Your Way
hela88 is here to deliver a world-class gaming experience to players across Bangladesh. Set your limits, play within your means, and reach out to us any time you need support. Entertainment starts with being in control.